Winning the ‘Customer Experience’ Relationship

Winning the ‘Customer Experience’ Relationship

Co-written with Mark Brady, Vice President, Strategic Markets Defining Customer Protection and Experience Excellence What do “Protecting your Customers and Partners” and “Providing Experience Excellence” signify to you, and how do you verify...
Ethical Biometric Data Use: Why Employee Consent Matters

Ethical Biometric Data Use: Why Employee Consent Matters

Co-written with Robert Keegan, Senior Strategic Account Manager The adoption of biometric recognition technology in the workplace is accelerating, offering a mix of convenience, enhanced security, and productivity that conventional identification methods can’t...
Why User Experience Matters in Biometric Technology

Why User Experience Matters in Biometric Technology

Co-written with Edsel Shreve, General Manager, BioConnect AI In today’s fast-paced digital world, user experience (UX) has become a pivotal factor in the success and adoption of technology. This is especially true for biometric systems, which rely heavily on...